Debbie Ludka, RN, WHNP

Senior Vice President, Customer Operations & Chief Compliance Officer

Debbie Ludka joined Navitus in 2004. With a 30-year career in the health care industry, Ludka was intrigued by Navitus’ innovative energy within the pharmacy benefit management industry and the promise of what a completely transparent business model could accomplish.

“Navitus provides a tremendous opportunity to make a difference,” said Ludka. “It takes a team to support the services we provide to our clients and members, and we capture their voices in everything we do.”

At Navitus, Ludka provides strategic direction and oversight to the customer operations division, which includes customer care, benefit set-up and administration, manual claims functions, complaint/grievance process, and quality functions. Her responsibilities include establishing and monitoring customer service quality standards, customer service reporting, administering and analyzing customer service survey. As Chief Compliance Officer, Ludka administers the Navitus Corporate Compliance Program; Fraud, Waste and Abuse Program; and related quality activities to ensure compliance with state and federal laws and regulations. She also oversees the governmental programs for Navitus clients.

Prior to joining Navitus, Ludka was the Compliance Operations Manager for Touchpoint Health Plan, where she was responsible for administration and compliance with the Medicaid HMO contract with the Wisconsin Department of Health and Family Services. In her prior role with Touchpoint Health Plan, she managed the day-to-day operations of the Government Programs Team to assure compliance with the Medicaid HMO contract.

Ludka is a registered nurse and women’s health nurse practitioner.

This plan, Navitus MedicareRx (PDP), is offered by Navitus Health Solutions and underwritten by Dean Health Insurance, Inc., A Federally-Qualified Medicare Contracting Prescription Drug Plan.